Refund Policy (for Vending-Machine Purchases)

​Scope
This policy applies to drink purchases made from vending machines operated by The Vending People Pte Ltd in Singapore.

1. When a refund is eligible

We will provide a full refund or replacement if:

• The machine dispenses no product after payment

• The product is damaged, expired, or unreasonably warm

• A duplicate charge is recorded on your payment card

2. How to request a refund

1. Note the machine ID (printed on the front panel).

2. Submit a request:

   • Scan the QR code on the machine or

   • Email support@thevendingpeople.com.sg with:

     • Machine ID and location

     • Date/time of purchase

     • Payment method (cash or card)

     • Description of issue

3. Refunds are processed within 7 working days either:

   • Via PayNow to your mobile number, or

   • By electronic reversal to the card used, where possible.

3. Exclusions

We are not liable for:

• Purchases made from third-party machines not operated by us

• Lost coins or notes that were not inserted into the validator

4. Contact

For urgent issues, call +65 9857 3813 (24 hours daily).