Last updated: 26 June 2025

1. Who we are

The Vending People Pte Ltd (“we”, “our”, “us”) operates the website thevendingpeople.com.sg (the “Site”) and provides fully-managed drink-vending services in Singapore.

2. What personal data we collect

​We may collect and process the following categories of personal data when you interact with us through our website or vending machines:

• Contact Information
Examples: Your name, email address, phone number, company name
Purpose: To respond to your enquiries, service requests, or partnership proposals
Legal Basis: Legitimate interest

• Technical Information
Examples: IP address, browser type, pages visited, cookies
Purpose: To improve website performance, troubleshoot issues, and understand visitor traffic
Legal Basis: Legitimate interest or consent (for non-essential cookies)

• Transactional or Service Feedback Data
Examples: Vending machine ID, product purchased, issue description
Purpose: To process refund or replenishment requests, and improve machine uptime
Legal Basis: Contractual necessity or legitimate interest

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3. How we use your data

• To reply to messages sent via our contact form or QR-code service requests.

• To improve the Site’s performance and content.

• To process refund or replenishment claims for vending purchases.
  We do not sell your data.

4. Cookies

We use only essential and analytics cookies (Google Analytics). You can disable cookies in your browser; the Site will still function, but some analytics will be lost.

5. Data storage & security

Data is stored on secure servers in Singapore or reputable cloud providers in the region. Access is limited to authorised staff.

6. Retention

We keep enquiry data for 12 months and transactional data for 5 years, unless a longer period is required by law.

7. Your rights

Under the PDPA you may:

• Request access or correction of your personal data

• Withdraw consent to marketing communications
  To exercise these rights, email hello@thevendingpeople.com.sg.

8. Third-party links

Our Site may link to external sites (e.g., drink-brand partners). We are not responsible for their content or privacy practices.

9. Changes to this policy

We may update this Privacy Policy periodically. Material changes will be announced on this page.

10. Contact

Questions? Email hello@thevendingpeople.com.sg or write to:

Compliance Officer
The Vending People Pte Ltd
63 Hillview Ave 10-04, Singapore 669569